Terms & Conditions
Welcome to New Heights Collective.
These Terms & Conditions govern your use of newheightscollective.co and any purchases made through our website.
By accessing our website or placing an order with New Heights Collective, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
Nothing in these Terms & Conditions affects your statutory rights under applicable UK consumer law.
1. Overview
New Heights Collective is an online furniture retailer offering furniture and home-related products to customers across the UK.
Website: newheightscollective.co
Email: contact@newheightscollective.co
Our business/contact address will be added once finalised.
2. Our Products
We aim to provide accurate descriptions, specifications, dimensions, photographs and other information for the products displayed on our website.
However, product colours and finishes may appear slightly different depending on screen settings, lighting, photography and natural variations in materials.
For products made using materials such as wood, fabric, stone-effect finishes or other materials with natural or manufacturing variations, minor differences in colour, grain, texture or finish may occur.
Please check all product dimensions and specifications carefully before ordering to ensure the item is suitable for your intended space.
Product availability is subject to change.
3. Placing an Order
When you place an order through newheightscollective.co, you are making an offer to purchase the selected products.
After placing an order, you should receive an order acknowledgement or confirmation by email.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- incorrect pricing or product information has been displayed;
- payment cannot be authorised;
- we reasonably suspect fraudulent activity;
- delivery cannot reasonably be completed to the supplied address; or
- another error affects our ability to fulfil the order.
If we cancel an order after payment has been taken, any amount due back to you will be refunded using the appropriate payment method.
4. Product Availability
All orders are subject to availability.
Although we work to keep stock information accurate, occasionally an item may become unavailable after an order has been placed.
If this happens, we will contact you as soon as reasonably possible and explain the available options, which may include an alternative product, revised delivery timeframe or cancellation and refund where appropriate.
4. Pricing
All prices displayed on our website are shown in Pounds Sterling (GBP).
Where applicable, prices include VAT unless stated otherwise.
Delivery charges may be calculated separately and will be displayed during checkout or otherwise communicated before the order is completed.
We make reasonable efforts to ensure our pricing is accurate. However, errors may occasionally occur.
If we identify an obvious pricing error relating to your order, we may contact you before dispatch to provide the correct price and allow you to continue or cancel the order.
5. Payment
Payment must be made using one of the payment methods available at checkout.
Your order will not normally be processed for fulfilment until the required payment has been successfully authorised.
Payment transactions may be processed by third-party payment providers. New Heights Collective does not require you to provide payment card information by email.
Please never send full card details or other sensitive payment information to our customer service email address.
6. Delivery
We currently deliver to eligible locations within the United Kingdom, subject to product type, courier availability and delivery restrictions.
Estimated delivery times vary depending on the product and delivery destination.
Any delivery estimate provided is an estimate unless a specific delivery date has been expressly agreed.
Full information regarding delivery areas, charges, estimated times, access requirements and failed deliveries can be found in our Delivery Policy.
Customers are responsible for ensuring that the delivery address and contact information provided when ordering are accurate.
For larger furniture items, customers should also ensure there is suitable access to the property and intended room.
7. Exchanges
Where a return is accepted, customers should take reasonable care of the products while they are in their possession.
Items should be returned appropriately protected and, where reasonably possible, with their original packaging.
For change-of-mind returns, you may be responsible for return or collection costs where permitted by law and where those costs have been properly communicated.
If goods have been handled beyond what would reasonably be necessary to establish their nature, characteristics and functioning, we may be entitled to make an appropriate deduction from the refund where permitted by law.
Nothing in this section limits your rights where products are faulty or not as described.
8. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Nothing in these Terms limits your statutory consumer rights.
To the extent permitted by law, New Heights Collective will not be responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances outside our reasonable control.
If you are purchasing products as a consumer, these Terms are not intended to exclude rights or remedies available to you under applicable consumer law.
9. Intellectual Property
Unless otherwise stated, the content available through the New Heights Collective website, including branding, graphics, written content, website design, photographs and other materials owned by us, is protected by applicable intellectual property laws.
You may use the website for personal, non-commercial purposes.
You must not reproduce, distribute, modify, republish or commercially exploit our protected content without appropriate permission.
Third-party trademarks, photographs and other intellectual property remain the property of their respective owners.
10. Governing Law
These Terms & Conditions are governed by the applicable laws of the United Kingdom, subject to the specific jurisdiction and mandatory consumer protections that apply to you.
Nothing in these Terms removes any mandatory rights or protections available to consumers under applicable law.
11. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, business operations, website or applicable legal requirements.
The latest version will be published on newheightscollective.co with an updated revision date.
The Terms applicable to an order will normally be those in effect when the relevant contract was formed, subject to applicable law.
Contact Us
If you have questions about these Terms & Conditions, your order or our products, please contact:
New Heights Collective
Website: newheightscollective.co
Email: contact@newheightscollective.co
Business Address: To be added once finalised.
We aim to respond to customer enquiries as soon as reasonably possible during our normal operating days.