Last Updated: August 2026

At New Heights Collective, we aim to make getting your furniture delivered as simple and reliable as possible.

1. Delivery Coverage

We deliver to eligible addresses across the United Kingdom.

Delivery availability may vary depending on your location, product size and courier requirements. Any restrictions will be communicated before or after ordering where applicable.

2. Delivery Timeframes

Estimated delivery times are:

Standard Items: 5–10 working days
Large or Made-to-Order Items: 10–14 working days or as stated on the product page.

These are estimates and may vary depending on stock availability, location and courier schedules.

We’ll keep you informed if there is a significant delay.

3. Delivery Charges

Delivery charges depend on the product, size and delivery location.

Any applicable delivery cost will be displayed at checkout or communicated before your order is confirmed.

4. Your Delivery

For larger furniture items, our delivery partner may contact you to arrange or confirm a suitable delivery date or time slot.

Please ensure your delivery address and contact details are correct when placing your order.

5. Access to Your Property

Before ordering, please check that your furniture will fit through all:

  • Doors and entrances
  • Hallways and staircases
  • Lifts
  • Access points leading to the intended room

Please compare these measurements with the product dimensions before purchasing.

Additional charges may apply if delivery cannot be completed because suitable access was not available.

6. Missed Deliveries

Please ensure someone is available to receive the order at the agreed delivery time.

If delivery cannot be completed, a re-delivery charge may apply where appropriate.

7. Damaged Items

Please inspect your furniture as soon as reasonably possible after delivery.

If an item arrives damaged, faulty or incorrect, contact us promptly at contact@newheightscollective.co with:

  • Your order number
  • A description of the issue
  • Clear photographs or video

Our team will review the issue and arrange an appropriate solution.

Your statutory consumer rights are not affected.

8. Assembly

Some furniture may require assembly.

Where assembly is included or available as an additional service, this will be stated on the relevant product page or during the ordering process.

Please follow all assembly and safety instructions supplied with your furniture.

Contact Us

Have a question about your delivery?

New Heights Collective
Website: newheightscollective.co
Email: contact@newheightscollective.co