Last updated: August 2026

At New Heights Collective, our support doesn’t end when your furniture arrives.

Whether you have a question about your order, need product guidance or something isn’t quite right, we’re here to help.

How We Can Help

Our after-sales team can assist with:

  • Damaged, faulty or incorrect items
  • Delivery-related questions
  • Returns and exchanges
  • Product care and maintenance
  • Assembly guidance
  • Warranty queries
  • General post-purchase support

Damaged or Faulty Items

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at contact@newheightscollective.co.

Please include your order number, a brief description of the issue and clear photos or video where relevant.

We’ll review the issue and advise you on the next steps.

Product Care

Proper care can help keep your furniture looking its best for longer.

Always follow the care, cleaning and assembly instructions provided with your product. If you’re unsure how to care for an item, contact our team for guidance.

Warranty Support

Some products may include a manufacturer or supplier warranty.

Warranty periods and conditions vary by product. Contact us with your order details if you’d like to check the warranty applicable to your furniture.

Any warranty provided is in addition to your statutory consumer rights.

Returns & Exchanges

Need to return an item or request an exchange?

Please refer to our Refund & Returns Policy for eligibility, timeframes and instructions.

We're Here to Help

Have a question after your purchase? Simply get in touch and our team will assist you.

New Heights Collective
Website: newheightscollective.co
Email: contact@newheightscollective.co