Privacy Policy
1. Introduction
At New Heights Collective, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect your information when you visit newheightscollective.co, place an order or contact us.
2. Information We Collect
We may collect information including:
- Your name
- Email address and telephone number
- Billing and delivery details
- Order and transaction information
- Communications with our customer support team
- Website usage, device and cookie information
Payment information is normally processed securely by our payment providers rather than stored directly by us.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil orders
- Arrange delivery
- Process returns and refunds
- Provide customer support
- Send important order updates
- Prevent fraud and protect our website
- Improve our products, website and customer experience
- Send marketing communications where permitted
We process personal information only where we have an appropriate lawful basis, such as fulfilling a contract, complying with legal obligations, pursuing legitimate interests or obtaining your consent where required.
4. Data Sharing
We may share necessary information with trusted third parties that help us operate our business, including:
- Payment providers
- Delivery and courier partners
- Website and hosting providers
- IT and security providers
- Professional advisers
- Marketing and analytics providers where applicable
We only share information where necessary and do not sell your personal information.
We may also disclose information where required by law.
5. Cookies
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website performance and support relevant marketing.
Where required, we will ask for your consent before placing non-essential cookies.
You can manage your cookie preferences through our website’s cookie settings.
6. Data Retention
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including fulfilling orders, providing support and meeting legal, tax and accounting obligations.
Retention periods may vary depending on the type of information involved.
7. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no online system can guarantee absolute security.
7. Your Rights
Depending on applicable UK data protection law, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion of certain information
- Restrict certain processing
- Object to certain uses of your information
- Request transfer of eligible information
- Withdraw consent where processing relies on consent
To exercise your rights, contact contact@newheightscollective.co.
8. Marketing Communications
Where permitted, we may send you information about products, offers or updates.
You can unsubscribe from marketing emails at any time using the unsubscribe link in the message or by contacting us.
You will still receive essential communications relating to orders you place with us.
9. Third-Party Links
Our website may contain links to third-party websites.
New Heights Collective is not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before providing personal information.
10. International Data Transfers
Some service providers we use may process information outside the UK.
Where this occurs, we will take appropriate steps required by applicable data protection law to protect your personal information.
11. Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to raise a complaint with the Information Commissioner’s Office (ICO) where applicable.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page with a revised Last Updated date.
Contact Us
For privacy questions or requests, contact:
New Heights Collective
Website: newheightscollective.co
Email: contact@newheightscollective.co
Business Address: To be added once finalised.